Application Support Specialist

Tooltechnic Systems, LLC d/b/a Festool USA, a German Manufacturer of high quality, innovative power tools for professional trades people, is seeking an Application Support Specialist to fill an opening at our Lebanon, IN US Headquarters. The Application Support Specialist will provide excellent trades-based, application and product support to Festool end-users and dealers.

The Application Support Specialist will answer incoming calls from end-customers and dealers, related to application and product support issues. In addition, this position will provide application and product support to the Festool sales department. Candidate must be able to lift and carry up to 20 pounds.

This position will verify through collected information that dealers are recommending, promoting, and driving the end-user to purchase the right tools and accessories for their applications. In turn, there will be improved customer satisfaction and less product returns.

Tooltechnic Systems, LLC d/b/a Festool USA is an equal opportunity employer.

LocationLebanon, IN
Employee TypeFull-time
IndustryPower Tools
Manages OthersNo
TravelNone
Job TypeApplication Support Specialist
EducationHigh School or equivalent
Experience3 years experience
Post Date12/16/2014
Send Resume Tothe@festoolusa.com

Territory Sales Position Chicago - Paint

Interested in creatively thinking about challenges and applying your own judgment? Are you looking to engage daily in meaningful and valuable conversations with customers in changing their point of view about their business? If your answer to these questions is “yes”, you may be exactly the person to fit this role.

Festool is looking for someone with proven, B2B and B2C product outside sales skills, strong territory management system and approach, and relationship management talent. We need a skilled salesperson who can educate and inform their client base to think differently about their business and shift the sales conversation from "What keeps you up at night" to "This is what should be keeping you up at night." Those who have succeeded in this role have independently and collaboratively strategized on the best ways to grow the business.

Tooltechnic Systems, LLC d/b/a Festool USA, a German Manufacturer of high quality, innovative power tools for professional trades’ people, is seeking a highly motivated individual with a high sense of urgency to fill its territory sales manager position in Chicago for the Paint market. This position reports directly to the Sales Director – Paint, with access to various internal functions.

Prime Directives

Initiatives include growing territory sales by guiding established dealers to be more profitable and creative about increasing market share, while bringing on new dealers to grow the territory for the future. Live product demonstrations visiting end customers is a significant part of this position. Extensive product training is provided for this role. Goals and objectives are tied to company strategy and initiatives.

We offer a competitive compensation package with benefits and growth potential. Tooltechnic Systems, LLC d/b/a Festool USA is an equal opportunity employer.

LocationChicago, IL
Employee TypeFull-time
IndustryPaint
Manages OthersNo
TravelRequired
Job TypeOutside Sales / Account Management
Education4 year degree
Experience2 years experience
Post Date12/16/2014
Send Resume Tothe@festoolusa.com

Accounts Receivable Clerk

Tooltechnic Systems, LLC d/b/a Festool USA, a German Manufacturer of high quality, innovative power tools for professional trades people, is seeking an Accounts Receivable Clerk to fill an opening at our Lebanon, IN US Headquarters. The ideal candidate should have experience processing payment on corporate business accounts, reconciling customer accounts and cash accounts, and collection experience. Must be able to troubleshoot and diagnose billing issues. This position works in the Finance department and closely with Inside Sales department to facilitate communications related to customer accounts.

We offer a competitive compensation package with benefits and growth potential.

Responsibilities include posting of daily cash receipts, collection of accounts receivable and monthly activities related to monthly maintenance of customer accounts and balances. It will also support Financial Analyst on activities related to cash and accounts receivable.

Candidates should have excellent organizational skills, be highly dedicated to attention to detail and possess outstanding written and verbal communication skills. Applicant should have strong working knowledge of MS Outlook, Microsoft Word and Excel.

Tooltechnic Systems LLC d/b/a Festool USA is an equal opportunity employer.

LocationLebanon, IN
Employee TypeFull-time
IndustryPower Tools
Manages OthersNo
TravelNone
Job TypeAccounting / Finance
Education
Experience3 years experience
Post Date11/12/2014
Send Resume Tothe@festoolusa.com

Repair Coordinator

Tooltechnic Systems, LLC d/b/a Festool USA, a German Manufacturer of high quality, innovative power tools for professional trades people, is seeking a Repair Coordinator to fill an opening at our Lebanon, IN US Headquarters. The Repair Coordinator will assist customers via phone and email to identify and resolve technical issues in a timely and appropriate manner. Must be able to troubleshoot and diagnose mechanical and electrical issues of hand power tools. This position works closely with the Service Manager to coordinate repair operations and ensure customer satisfaction.

We offer a competitive compensation package with benefits and growth potential.

Responsibilities include overseeing daily workflow of repair shop activities, providing technical phone support to dealers and customers inquiries via phone or email regarding our products, processing tool repair paperwork and warranty claims.

Candidates must have excellent written and verbal communication skills. Must be able to act as team leader and direct workflow appropriately. Excellent computer skills and working knowledge of MS Outlook. Candidates should possess a strong electrical and mechanical aptitude. Must possess strong customer service skills.

Festool is an equal opportunity employer.

Requirements
1 year of technical or vocational school.
3 years experience in a repair related environment is preferred.
Proven customer service experience.

LocationLebanon, IN
Employee TypeFull-time
IndustryPower Tools
Manages OthersNo
TravelNone
Job TypeTechnical Support
Education1 year of technical or vocational school
Experience3 years experneice in a repair related environment
Post Date9/15/2014
Send Resume Tothe@festoolusa.com

Equal Employment Opportunity

Festool, USA is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law with respect to hiring, promotion, firing, compensation, or other terms, conditions or privileges of employment. No action will be taken against any employee, former employee, or applicant because they have exercised their rights under the law.

In Indiana, the following are a protected class: race, religion, color, sex, disability, national origin, ancestry, off duty use of tobacco, use of a service animal by an employee with a disability, and age [between 40 and 75].

You may discuss discrimination and equal employment opportunity related questions and concerns with the Festool USA Human Resources Manager or any other member of management.

Please use our contact page for more information about employment opportunities with Festool.