Application Support Specialist

Tooltechnic Systems, LLC d/b/a Festool USA, a German Manufacturer of high quality, innovative power tools for professional trades people, is seeking an Application Support Specialist to fill an opening at our Lebanon, IN US Headquarters. The Application Support Specialist will provide excellent trades-based, application and product support to Festool end-users and dealers.

The Application Support Specialist will answer incoming calls from end-customers and dealers, related to application and product support issues. In addition, this position will provide application and product support to the Festool sales department. Candidate must be able to lift and carry up to 20 pounds.

This position will verify through collected information that dealers are recommending, promoting, and driving the end-user to purchase the right tools and accessories for their applications. In turn, there will be improved customer satisfaction and less product returns.

Tooltechnic Systems, LLC d/b/a Festool USA is an equal opportunity employer.

Requirements

Experience

  • Experience as a Remodeler, Woodworker, (Finish-) Carpenter, Cabinet/Furniture Maker or related professions.
  • Experience dealing with customers and explaining technical content over the phone.
  • Troubleshooting experience is a plus.

Skills

  • Spanish speaking proficiency
  • Attention to detail, and commitment to service
  • Excellent communication skills
  • Capable of explaining complex applications on the phone.
  • Diplomacy
  • Ability to troubleshoot problem
  • Reliability and consistency
  • Dedication to customer satisfaction.
  • Computer skills, including a basic proficiency in Microsoft Office (Word, Excel)

LocationLebanon, IN
Employee TypeFull-time
IndustryPower Tools
Manages OthersNo
TravelNone
Job TypeApplication Support Specialist
EducationHigh School or equivalent
Experience3 years experience
Post Date2/18/2015
Send Resume Tothe@festoolusa.com

Accounts Receivable Clerk

Tooltechnic Systems, LLC d/b/a Festool USA, a German Manufacturer of high quality, innovative power tools for professional trades people, is seeking an Accounts Receivable Clerk to fill an opening at our Lebanon, IN US Headquarters. The ideal candidate should have experience processing payment on corporate business accounts, reconciling customer accounts and cash accounts, and collection experience. Must be able to troubleshoot and diagnose billing issues. This position works in the Finance department and closely with Inside Sales department to facilitate communications related to customer accounts.

We offer a competitive compensation package with benefits and growth potential.

Responsibilities include posting of daily cash receipts, collection of accounts receivable and monthly activities related to monthly maintenance of customer accounts and balances. It will also support Financial Analyst on activities related to cash and accounts receivable.

Candidates should have excellent organizational skills, be highly dedicated to attention to detail and possess outstanding written and verbal communication skills. Applicant should have strong working knowledge of MS Outlook, Microsoft Word and Excel.

Tooltechnic Systems LLC d/b/a Festool USA is an equal opportunity employer.

LocationLebanon, IN
Employee TypeFull-time
IndustryPower Tools
Manages OthersNo
TravelNone
Job TypeAccounting / Finance
Education
Experience3 years experience
Post Date2/17/2015
Send Resume Tothe@festoolusa.com

Equal Employment Opportunity

Festool, USA is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law with respect to hiring, promotion, firing, compensation, or other terms, conditions or privileges of employment. No action will be taken against any employee, former employee, or applicant because they have exercised their rights under the law.

In Indiana, the following are a protected class: race, religion, color, sex, disability, national origin, ancestry, off duty use of tobacco, use of a service animal by an employee with a disability, and age [between 40 and 75].

You may discuss discrimination and equal employment opportunity related questions and concerns with the Festool USA Human Resources Manager or any other member of management.

Please use our contact page for more information about employment opportunities with Festool.