Warranty and Non-warranty Repairs

Download and print the repair order form using the link below.

Repair Order Form

To ensure better customer service, we would like for you to fill out a Repair Order Form each time you send us a tool for repair. Please send the form with the tool and provide as much information as possible. Among other things, you can choose an option authorizing us to make a repair for up to $125 without providing a quote. This way we don’t have to bother you with phone calls and can service your tool faster.

Festool is responsible for all shipping costs during the first year of the warranty. Please call Festool at 800-554-8741 to receive a shipping label. During the second and third year of the warranty, the customer is responsible for shipping the tool to Festool. Please ship the tool to the address listed at the bottom of the Repair Order Form. Festool will pay for return shipping to the customer using UPS Ground Service. Warranty is valid 3 years from the date of purchase on your receipt or invoice.

If you have questions regarding the repair process, please call our Repair Department toll-free at 800-554-8741.

Returns

If you need to return your Festool tools for any reason, please return it to the dealer from which you originally purchased the tool.

* While we make every effort to ensure the accuracy of the data on this page, we reserve the right to correct any errors.