Spare parts shop FAQs

How can I find the right spare part?
In our spare parts shop, you will not only find all spare parts but also illustrated diagrams for every machine. Use the part number, which is located on the name plate directly on your machine and in your warranty documents, to find the right machine. See image below that shows where to locate the S-Nr and T-Nr part numbers.
Why can't I order the spare part I need?
If you can’t order the spare part you need, please reach out to our customer service team at customerservice@festoolusa.com.
Which payment methods can I use?
Payments are accepted from major credit cards - VISA, Mastercard, and American Express.
What are the shipping fees?

Shipping fees vary based on your order total before taxes and other fees.

  • Orders less than $10 = $6.99 shipping fees.
  • Orders over $10 and less than $100 = $11.99 shipping fees.
  • Orders over $100 = Free shipping
When will I receive my spare parts?
Most orders ship within 48 hours of receipt.
Can I cancel/change my order?
All spare part sales are final, and no changes can be made after the order has been placed.